All Vitamin Grocer orders are shipped from the East Coast of the United States. Vitamin Grocer offers two shipping options with different costs depending upon whether or not your order value is greater than $100 CAD. The standard processing time for all orders is 2 business days.

Vitamin Grocer's standard shipping option is DHL eCommerce's Packet International service. DHL transports the package from the Vitamin Grocer warehouse to your local mail carrier who delivers the package to your front door. Orders over $100 CAD ship for FREE using this service. See table below for more details.

In addition, Vitamin Grocer now offers a shipping option with door-to-door tracking for an additional charge. This service is DHL eCommerce's ePacket service. Unlike our standard service, which generally only provides tracking up to the port of entry of the destination country. ePacket provides door-to-door tracking with delivery confirmation. See below for rates and additional details.

NOTE : ORDER VALUES AFTER ALL DISCOUNTS HAVE BEEN APPLIED ARE USED IN CALCULATIONS FOR FREE SHIPPING

ORDERS LESS THAN $100

ORDERS GREATER THAN $100

FREQUENTLY ASKED QUESTIONS

Customs Duties and GST/HST

All Vitamin Grocer orders ship from the United States and therefore may be subject to Canadian customs duties and import taxes. Customers located in Canada should review their customs, import, GST and HST laws for an overview of the potential taxes or duties that may apply to their delivery. Vitamin Grocer is not responsible for any such duties or taxes, and customers should familiarize themselves with the customs laws in their local jurisdiction before ordering online.

Shipping and Delivery Procedure

Vitamin Grocer makes every effort to ship orders as quickly as possible. Orders are typically dispatched from the Vitamin Grocer warehouse within one to two business days. 

After an order is placed, customers will receive two confirmation emails. The first email is the order confirmation.This will be sent immediately after the order is placed and serves as the customer's order receipt. It includes order number, billing address, shipping address, shipping method, payment method, items orders and order total. Please review the shipping address to ensure it is correct. If it is not correct, contact us immediately and we will attempt to correct the shipment before it dispatches. The second email is the shipping confirmation email. This is sent to the customer shortly after the order has been labeled and is awaiting pickup from our shipping partners. This email includes shipping method, tracking number and a hyperlink to the shipping carrier's website where the order status can be tracked while in transit. 

In rare circumstances, there may be a delay in the dispatch of a customer order due to unforeseen circumstances. If a shipping confirmation email has not been received within two business days of placing the order, the customer should contact Vitamin Grocer for an update on the status of the order. 

In order to ensure that you receive the confirmation emails, please configure your email account to allow receipt of emails in canada@vitamingrocer.com

Out of Stock Orders

On rare occasions, certain purchased item(s) may become unavailable due to supply chain disruptions or unexpected surges in product demand. In such cases, Vitamin Grocer will notify the customer as soon as possible and provide a full refund. 

Partial Out of Stock Orders

In the event that the unavailable item is part of a larger order that includes other items which are in stock and ready to ship, Vitamin Grocer will ship the remainder of the order and provide the customer with a full refund for the missing item(s) and the appropriate portion of any shipping charges.

Cancelled Orders

Vitamin Grocer orders may be cancelled within 24 hours of placing the order for a full refund. To cancel an order, customers should send an email to canada@vitamingrocer.com stating their intention to cancel the order. The 24 hour time limit beings at the moment the customer clicks the "Place Order" button on the VitaminGrocer.com checkout page. Only orders cancelled within this time period will be issued a full refund under this policy. All other requests will be treated as returns and subject to the Vitamin Grocer Return Policy.

Orders Not Received

As stated in the shipping rate tables above, most orders shipped to Canada are delivered within 8 - 12 business days. If delivery takes longer than this estimated time frame, the customer should contact a customer service representative and they will assist in tracking the status of the order. 

In order to receive assistance with an order not received, customers must contact Vitamin Grocer no later than 45 days after the shipment of the order. Beyond 45 days from the day of dispatch, orders are considered final and no refunds will be issued for orders not received. 

Incorrect Address

Customers are responsible for providing complete and accurate shipping address information and ensuring that packages can be safely delivered to the address provided. If delivery is unsuccessful, either because an incorrect address was provided or because delivery of the package was refused or unclaimed, it is incumbent upon the customer to contact Vitamin Grocer for assistance. Upon receipt of the order, Vitamin Grocer will provide a full refund to the customer less any shipping charges incurred by Vitamin Grocer. Vitamin Grocer will not resend an order to an address where one delivery attempt has already failed unless the customer is able to provide a verified correction to the original address.

Returns and Damaged Items

Please visit the Return Policy page for specific instructions on returns.